Terms of Use

Using Bert Knows

You need an account to use the app. You are responsible for keeping your sign-in secure and for activity that happens under your account. Don't misuse the service, try to access other people's data, or use it to break the law.

Your content

Your shelf, ratings, notes, and replies belong to you. You give us permission to store, process and use them to run and improve Bert Knows (showing your shelf, generating recommendations, deciding what to text you) and to create aggregated or de-identified information as described in our Privacy Policy.

Text messages

Text messaging is optional and only starts after you give express consent and verify that the number is yours. The programme sends alerts about new episodes and new availability, recommendations, occasional reminders, and short confirmations when you reply.

Message frequency varies — it depends on what's on your shelf and what's happening with it. Message and data rates from your carrier may apply. Reply STOP at any time to cancel, and HELP for help. You can also turn messaging off, set quiet hours, or mute individual titles in the app.

Alerts are best-effort. Delivery depends on carriers and on data from third parties, so we can't guarantee a message arrives, arrives on time, or that every new episode is caught. Mobile carriers are not liable for delayed or undelivered messages.

Availability information

Streaming, rental, and purchase availability comes from third-party data and is indicative only. It can change without notice and can be wrong. Always confirm on the service itself before you rely on it.

Sponsored content and advertising

Some recommendations may be sponsored, and Bert Knows may show advertising. Sponsored recommendations are labelled. We try to make sponsored recommendations and ads relevant to you, using information such as the titles on your shelf and the services you have. A sponsored recommendation is chosen because a partner paid for it, not only because it matches your taste.

No warranty and limits

The service is provided as-is, without guarantees of uptime, accuracy, or fitness for a particular purpose. To the extent the law allows, Hover Digital Inc. is not liable for indirect or consequential loss arising from your use of the service.

Ending your use

You can delete your account at any time from the app, which removes your shelf, phone number, and message history. We may suspend an account that is being misused.

Governing law

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there.

Changes and contact

We may update these terms and will note the date at the top. Contact Hover Digital Inc. at hello@hovergrp.com.

Data sources

This product uses the TMDB API but is not endorsed or certified by TMDB.Streaming availability data provided by JustWatch.